WellQuest Global Care: a directory and booking site for verified elderly care, hospice and assisted living

Choosing elderly care, hospice or assisted living is usually done quickly, by a family that has never done it before, from information that is scattered, out of date and hard to compare. Facilities describe themselves in their own words, prices are quoted on the phone, and a review that matters is buried in a forum.

WellQuest Global Care set out to give families one place to find verified facilities, compare them on price and reviews, and book. Opsian built the site.

Every facility in the directory is verified before it is listed, with its services, capacity and care levels held in one consistent record rather than in the facility's own brochure. Prices are stated in a comparable form, and reviews are attached to the facility record so that a family reads them beside the facts.

A family searches by location and level of care, compares facilities side by side, and books a visit or a place from the same page. The facility receives the booking with the family's needs attached, and the family receives a confirmation, with the whole exchange recorded.

The site works because the records are consistent. A facility is one record whichever way a family finds it, and a family's enquiry is one record whichever facility receives it. That is the same discipline Opsian applies to patients in a hospital and guests in a hotel.